C_C4H56I_34 USEFUL DUMPS & C_C4H56I_34 VALID TEST DISCOUNT

C_C4H56I_34 Useful Dumps & C_C4H56I_34 Valid Test Discount

C_C4H56I_34 Useful Dumps & C_C4H56I_34 Valid Test Discount

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SAP C_C4H56I_34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 2
  • Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 3
  • Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 4
  • Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

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The Desktop C_C4H56I_34 Practice Exam Software contains real SAP C_C4H56I_34 exam questions. This provides you with a realistic experience of being in an C_C4H56I_34 examination setting. This feature assists you in becoming familiar with the layout of the SAP Certified Application Associate - SAP Service Cloud Version 2 (C_C4H56I_34) test and enhances your ability to do well on Prepare for your C_C4H56I_34 examination.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q81-Q86):

NEW QUESTION # 81
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

  • A. Manually by navigating into the Customer Hub app from the menu
  • B. Manually by performing a customer identification via Agent Desktop
  • C. Automatically when an incoming phone call from a known customer is accepted
  • D. Automatically when there is an incoming phone call

Answer: A,C

Explanation:
End users can access the Customer Hub in Agent Desktop:
* Manually via the menu (B): Agents navigate to the Customer Hub app to search for customers.
* Automatically during recognized calls (C): If the caller's number matches a known customer, the Customer Hub opens.
* Customer identification (A) is part of manual navigation, not a separate access method.
* Unknown callers (D) do not trigger automatic Customer Hub access.
References:
* SAP Help Portal: Customer Hub Access in Agent Desktop
* SAP Documentation: Automated Customer Hub Triggering


NEW QUESTION # 82
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

  • A. Create numeric ranges for customers
  • B. Create an installed base
  • C. Create customer records
  • D. Activate the service in the business role

Answer: B,D

Explanation:
To utilize registered products, you need to activate the service in the business role and create an installed base.
The service activation enables you to access the registered products work center view and perform actions such as creating, editing, and deleting registered products. The installed base is a hierarchical structure that represents the customer's physical or logical assets, such as equipment, software, or services. You can assign registered products to an installed base to track their location, status, and warranty information. References = Solution Guide for SAP Service Cloud Version 2, section "Registered Products" and "Installed Base"


NEW QUESTION # 83
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

  • A. Use the web page URL of the external solution for extracting input parameters in the
  • B. Develop a custom business object.
  • C. Define a custom screen for the mashup.
  • D. Include a dedicated step pointing to the mashup in one of the phases of the case type.
  • E. Create a mashup to embed the web page of the external solution.

Answer: A,D,E

Explanation:
mashup


NEW QUESTION # 84
Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.

  • A. Access restriction
  • B. User ID
  • C. Employee
  • D. Assignment to an organizational unit

Answer: B,D

Explanation:
To grant business user access in SAP Service Cloud:
* User ID (A): A unique identifier required for system authentication.
* Assignment to an Organizational Unit (D): Defines the user's scope of access within the organizational hierarchy.
Why other options are incorrect:
* B. Access Restriction: Governs data visibility but is not a prerequisite for access.
* C. Employee: While linking a user to an employee record is standard, it is not strictly mandatory for access (depends on configuration).
References:
* SAP Security Guide: "User Management".


NEW QUESTION # 85
Which of the following elements are mandatory to create a new product? Note: There are 2 correct Answers to this question.

  • A. Unit of measure
  • B. Product group
  • C. Sales area data
  • D. Price

Answer: A,B


NEW QUESTION # 86
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